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What exactly is a chatbot?
And why do you need one?

Chatbots are AI-powered tools that run on your website and allow visitors to ask questions and even hold basic conversations – all on auto and without any involvement from you or your team.

 

What are Chatbots?

ChatBots are software applications that are configured to send messages to users in a conversational manner, just like a live chat widget. They act like digital representatives and are designed to interact with your site visitors, even when it’s 1am in the morning!

They can help with a variety of enquiries that your customers might need. It could be pointing them to the correct product, getting basic info about their enquiry for your sales team, or taking a reservation or appointment. You can build your list by effortlessly collecting information and getting vital approval to communicate with site visitors later.

With a clever AI-driven software there is no end to what you can get a ChatBot to do for you. No two ChatBots are the same because everybody has slightly different requirements.

A ChatBot is true 24/7 customer care, and even a sales person, because it can imitate a live person responding on your site.  Interacting with unlimited visitors to your website, working 24 hours a day, 7 days a week, 52 weeks a year! ChatBots never stop.

While you may think that every conversation with a site visitor is different, the reality is that there are many similar components and that’s enough to construct a conversation which covers the majority of situations. It might seem like a daunting and almost impossible task for you. Fortunately, we have an experienced team and a developed set of ChatBot best practices, so actual conversation development becomes a breeze for you.

Book a free consultation so we can show you how a bespoke ChatBot can increase your conversions, and help your team handle website enquiries more effectively!

Chatbots with Smarketing Lab

Is Easy As 1-2-3

Understand

1. Initial Meeting

First we'll have a meeting with you to understand what you'd like to achieve with a chatbot. If you're not quite sure our knowledgeable service delivery managers can help you at this stage.

Draft

2. Initial Draft

We'll create the chatbot based on our initial conversations and present a draft which you will be able to preview as though it were on your website.
Of course it's not on your site yet, we just have a system to simulate the looks and feel. After this if you have any edits we will make them.

Implement

3. Time to go Live

Once you're happy we can either insert a piece of code in your website or we can provide this for your web team to do for you.
This is a simple piece of code after which your chatbot will be live. All you have to do is sit back as the chatbot takes care of the initial enquiries and you just get email summaries.

Chatbot Stats

  • Billion dollar companies like Amtrak are already using ChatBots to get ROIs of 800% or more.
  • By 2021, 50% of companies will spend more on ChatBots than on mobile apps.
  • By next year, the average person will have more chats with ChatBots than with their spouse!
  • Gartner predicts that ChatBots will power 85 percent of all customer service interactions by the year 2020
  • 48% of consumers would rather connect with a company via live chat than any other means of contact.
  • 57% of consumers are interested in ChatBots for their instantaneous action.
  • 35% of consumers want to see more companies using ChatBots.
  • 55% of consumers are interested in interacting with a business using messaging apps to solve a problem.
  • 95% of consumers believe ‘customer service’ is going to be the major beneficiary of ChatBots.

Collaboration

Got a project?
Let’s talk.

We’re a team of strategic creative thinkers who are enthusiastic about your business growth. Our unique ideas help B2B companies like yours to achieve success by creating a robust sales and marketing process that delivers tangible results.

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