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What exactly is a chatbot? And why do you need one?
Chatbots are AI-powered tools that run on your website and allow visitors to ask questions and even hold basic conversations – all on auto and without any involvement from you or your team.
ChatBots are software applications that are configured to send messages to users in a conversational manner, just like a live chat widget. They act like digital representatives and are designed to interact with your site visitors, even when it’s 1am in the morning!
They can help with a variety of enquiries that your customers might need. It could be pointing them to the correct product, getting basic info about their enquiry for your sales team, or taking a reservation or appointment. You can build your list by effortlessly collecting information and getting vital approval to communicate with site visitors later.
With a clever AI-driven software there is no end to what you can get a ChatBot to do for you. No two ChatBots are the same because everybody has slightly different requirements.
A ChatBot is true 24/7 customer care, and even a sales person, because it can imitate a live person responding on your site. Interacting with unlimited visitors to your website, working 24 hours a day, 7 days a week, 52 weeks a year! ChatBots never stop.
While you may think that every conversation with a site visitor is different, the reality is that there are many similar components and that’s enough to construct a conversation which covers the majority of situations. It might seem like a daunting and almost impossible task for you. Fortunately, we have an experienced team and a developed set of ChatBot best practices, so actual conversation development becomes a breeze for you.
Book a free consultation so we can show you how a bespoke ChatBot can increase your conversions, and help your team handle website enquiries more effectively!
Chatbot Stats
- Billion dollar companies like Amtrak are already using ChatBots to get ROIs of 800% or more.
- By 2021, 50% of companies will spend more on ChatBots than on mobile apps.
- By next year, the average person will have more chats with ChatBots than with their spouse!
- Gartner predicts that ChatBots will power 85 percent of all customer service interactions by the year 2020
- 48% of consumers would rather connect with a company via live chat than any other means of contact.
- 57% of consumers are interested in ChatBots for their instantaneous action.
- 35% of consumers want to see more companies using ChatBots.
- 55% of consumers are interested in interacting with a business using messaging apps to solve a problem.
- 95% of consumers believe ‘customer service’ is going to be the major beneficiary of ChatBots.
We’re a team of strategic creative thinkers who are enthusiastic about your business growth. Our unique ideas help B2B companies like yours to achieve success by creating a robust sales and marketing process that delivers tangible results.